Consultant's Resources

Note: You have accessed this page using your Consultant level password. 

All links on this page will take you to the resources listed without the need to login again, with the exception of SEP issue manager, where SEP needs to know exactly who you are for issue notification purposes.  

All links on this page open in a new window and will return you back here when that window is closed.

What's available on our website for our Consultants and Distributors.

SEP On-Line

SEP On-Line is an issue tracking system on our web site for Consultant only use. You can use SEP to log a fault or request an enhancement. Your issue will be assigned a number and you will automatically be advised via e-mail once AMWin have responded to your issue.

All issues are searchable so you should search for the issue to see if it has been reported previously. If the issue is already in the database SEP will provide you with information immediately.

SEP On-Line is pass-worded and your normal Dealer user name and password will not log you in. Please contact Kevin Sturgiss at AMWin for a user name and password so that you can post.

Knowledgebase

The Knowledge Base is a library of documents designed to assist users and Consultants.

The documents are separated into various categories [if related to AM-Win by version] or for by name if related to other e.g. MS Word].

All documents are searchable by key word and can be printed for desktop use or faxed to a client as part of your support survival pack.

The KB is pass-worded and your normal Dealer user name and password will log you in. It is not necessary to open this page to gain access to the Knowledge Base or libraries as they can be opened from the support menu, however you will still require your user name and password.

Click here to access the knowledge base.

Sales and Support Documents

For support documents consider using the knowledgebase articles and email or fax them to your client

Sales documents contain documents relating to modules and anything else that may be useful that has been published in the newsletter.

Click here to access the document listing