AM-Win National Support

Phone 1300 766 231

National Support is our way of insuring that all of our customers receive support when they need it.  Some of our consultants provide excellent support in their local areas so If you are happy with your current support agent then we suggest that you continue to use that agent for your support needs. However, if you feel that you would benefit more from being supported by the AM-Win National Support team then we would be happy to assist you in any way possible.

If you would like to take advantage of our offer and have a "chat" with one of our national support team, email us at support@am-win.com.au or phone 1300 766 231 . We'll be happy to hear from you.

Services

National Support provides several types of services to assist clients. These are:

Dial IN: Our team can dial in to your computer anywhere in Australia to correct most data problems. An inexpensive piece of software is required at your end to this - our team will explain what's needed.

Hotline Telephone Support: Where urgency is paramount - talk to our operators about your problem.

Fax Service: Send our operators a fax and we will respond with an answer.

Document Library: Detailed up to date document library on our web site. Over three hundred "how to" documents, many with screen pictures. Searchable faxable and printable. More will be added each day as a result of visitors questions.

Cost

All AM-Win clients are eligible to use the national support service, however if a client wishes to use support on a casual basis [i.e. not a contracted basis] support will be charged at the following rates.

Casual Support

$49.50 for up to 15 minutes
$49.50 for each 15 minutes thereafter.

Payment by credit card at call commencement.

Note these charges apply only if you do not have a support entitlement.

Support entitlement costs

A support entitlement or agreement is an agreement from us to you to supply a certain level of support over a fixed period at a fixed cost. An agreement can be considerably less expensive than casual or ad hoc support costs and it is your insurance policy against the times when things go wrong.  - Click here to read a discussion on Support Agreements

A client with a support entitlement is more likely to request support because of the fixed cost than a client on a casual support basis who will suffer a problem, or worse still, try to correct a problem because of the additional costs involved.

At AMWin we prefer to know about our client's problems so that we can fix them and we would certainly prefer to correct a problem for you, rather than not only having to correct the problem but sort out the additional mess because you tried to fix it yourself.

Support Agreement costs vary depending on the number of users that operate your system.

Enquire about National Support

Please contact Maryanne Milne at the AM-Win National Support Centre phone 1300 766 231 for more information.

Find the Distributor for your area.

AM-Win is represented in both Australia and New Zealand - Select your state on the map of Australia below or if you are in New Zealand click on the map of New Zealand. The details of your area representative will then be displayed.