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1300 766 231 

It was of concern to us that amongst our clients there were a small number who were unable to get support or are uncomfortable with the support they received from their AM-Win Distributor or Consultant.

While these occurrences were rare and most of our customers expressed a great deal of confidence and satisfaction with their supporting entity, we were concerned that there were other AM-Win clients who may have felt the same way about their support but have not expressed their dissatisfaction to us.

AM-Win Software invested substantial funds into developing a national support infrastructure based in Brisbane to ensure that we meet our goal of a 100% satisfaction rating from our clients.

If you would like to take advantage of our offer and have a "chat" with one of our national support team, email us at support@am-win.com.au or phone 1300 766 231 in the first instance. We'll be happy to hear from you.

Services

National Support provides several types of services to assist clients. These are:

• Dial IN: Our team can dial in to your computer anywhere in Australia to correct most data problems. An inexpensive piece of software is required at your end to this - our team will explain what's needed. 
• Hotline Telephone Support: Where urgency is paramount - talk to our operators about your problem.
• Fax Service: Send our operators a fax and we will respond with an answer.
• Detailed up to date document library on our web site. Over three hundred "how to" documents, many with screen pictures. Searchable faxable and printable. More will be added each day as a result of visitors questions.

The Team

Maryanne heads the team with over 10 years experience in supporting and training AM-Win and Automate users. Maryanne has a very tolerant and caring nature and treats all her customers with the utmost respect. No question is too silly, no request is crazy and no problem is put in the too hard basket. Her special talents in solving complex accounting problems and data errors makes Maryanne the best of the best when it comes to AM-Win support.

Christine comes to AM-Win from many years experience as a book keeper and as an extensive user of Automate and AM-Win with several of our valued clients. Vicki has also spent 3 years as an onsite Automate/Am-win trainer in the Southern East Queensland area. Since October 2003 Vicki has been and continues to be deeply involved the testing and support of AM-Win. Her hands on experience at the frontline of AM-Win, her extensive knowledge grown from testing and re-testing new releases and the experience gained from supporting hundreds of AM-Win clients make Vicki a valuable asset to the AM-Win support team and someone you can trust to provide the highest level of AM-Win support. 

Our frontline team is backed up by experienced and professional technical people who have many years experience working with Automate, AM-Win software, computer hardware and networks.  My software development team and I work with the very heart and sole of the AM-Win program and all of our resources are available at all times should they be required by the national support team.
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Maryanne	Christine

Cost

All AM-Win clients are eligible to use the national support service, however if a client wishes to use support on a casual basis [i.e. not a contracted basis] support will be charged at the following rates.

Casual Support

$44.00 for up to 15 minutes
$44.00 for each 15 minutes thereafter.

Payment by credit card at call commencement.

Note these charges apply only if you do not have a support entitlement.

Support entitlement costs

A support entitlement or agreement is an agreement from us to you to supply a certain level of support over a fixed period at a fixed cost. An agreement can be considerably less expensive than casual or ad hoc support costs and it is your insurance policy against the times when things go wrong. 

A client with a support entitlement is more likely to request support because of the fixed cost than a client on a casual support basis who will suffer a problem,  or worse still,  try to correct a problem because of the additional costs involved.

At AMWin we prefer to know about our client's problems so that we can fix them and we would certainly prefer to correct a problem for you, rather than not only having to correct the problem but sort out the additional mess because you tried to fix it yourself.

Support Agreement costs vary depending on the number of users that operate your system. Please contact Maryanne Milne at the AM-Win National Support Centre phone 1300 766 231 for more information or click here to use our contact form.

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