AM-Win Support Solutions

In the next few newsletters we are going to be looking at Control system in AM-Win, explaining the options and showing you how to use the features to get the best results.

The Customer Tab in the control file.

Open Others menu >Control System>System & Company Details>Customer Tab

CUSTOMER TAB

Auto Insert of Delivery Address in Job Item

When you add a new Customer and Job Item through Invoicing, if a delivery address is entered for the Customer, this delivery address will be automatically entered into the delivery details tab for the Job Item.

Customers must have Group

If this box is ticked, whenever you add a new Customer to the Customer’s Master File, the system will force you to apply a Customer Grouping (if not already done) when clicking on the Save button. The setting up of Customer Groups is beneficial when doing mailouts and reporting, so information can be isolated to a particular group of Customers e.g., sales to fleet Customers only or a letter sent to only retail Customers etc.

Customers must have Phone Number

If this box is ticked, when a new Customer is added to the system and a phone number has not been entered, the system will force you to enter the required phone number before the entry for the new Customer can be saved.

Print Open Item Statement by age using Terms - If you have Terms set up for your Customers in the Customer’s Master File, you can now print your Customer Statements according to the Terms set in the Customer’s Master File. For example, if you have Customers set to 7 days in the Terms in the Customer’s Master File, the Statement will print with ‘Current’ and ‘Overdue’ in the Ageing depending on the date of the invoice/s. Current will be all invoices within the last 7 days, and Overdue will be all invoices dated later than 7 days ago.

Update Correspondence on email of Customer & Supplier

If this box is ticked and you send a Customer Invoice or Supplier Order via email, the system will record this in the Correspondence Tab of the Customer’s or Supplier’s Master File.

Enable Recost in Customer History

Sometimes it happens that when a Stock item is allocated to a Customer Invoice from a Purchase Order that the actual Supplier Invoice has not been received yet, so the true cost is not yet available in AM-Win, but the Customer’s Invoice needs to be finalised. This option, if ticked, will make a Recost button to be available on the Customer History screen. If you then highlight a Customer Invoice, and click on the Recost button, the cost of the Invoice will be recalculated according to the current Average Cost held in the Stock Masterfile, once adjusted after the relevant Supplier Invoice/s have been entered into AM-Win. This will in turn affect the statistics for that invoice.

Activate Progressive Invoice Option on Customer Insert

If you require all of your Customer Invoices to be Progressive, this option, if ticked, will automatically tick the box in the Customer’s Master File ‘Use Progressive Invoice’ whenever a new Customer is inserted. Progressive Invoicing allows a Job to be finalised in stages, and if necessary to different “Bill To” Customers.

Auto Increment Membership Number on Customer Insert

When adding Customers into AM-Win, you can have the system insert your Membership Numbers. Under Others>Control System>Business Options you can set the starting number for your Membership Numbers, and the system will then Auto Increment the numbers from that point if this box is ticked. Alternatively, if you have your own premade Membership cards which have a Barcode or preset Membership Number on them, you would not tick this option, and would instead, scan the Barcode straight into the Membership area in the Customer’s Master File or manually enter the number from the card.

Enable Membership Number field for Manual Update

If you have your own premade Membership cards which have a Barcode or preset Membership Number on them, you would tick this option, and then scan the Barcode straight into the Membership area in the Customer’s Master File or manually enter the preset Membership Number.

The Workshop Diary

This is for the new AM-Win operators among us - the old hands will be flying the wings off the workshop diary by now - then again maybe a bit of revision won't hurt. Either way here we go.

How to use the Workshop Diary

AM-WIN has a workshop diary where you can view jobs booked in for the day, or extra notes for the selected day.

You can also edit a job and look at the available time for each day. This option can be viewed by clicking on Customers > Workshop Diary.

You can set the Workshop Diary to open up automatically when you first open AM-Win. This can be done by clicking on the Others Menu and selecting Control System. The Control File Menu will appear. Select the Systems Tab and under the Options heading, tick the Workshop Diary on Opening AM-Win checkbox. The Workshop Diary will now open when you first start up AM-Win.

 

When the workshop diary opens, the Employee Availability window will appear over the top of the Workshop Diary screen (This feature can be configured by accessing the Control System, and clicking on the Systems Tab, and tick or un-tick the Do not show Emp Availability on opening of Workshop Diary / Emp Master File). This window displays the available employees and the hours per day chargeable for that employee.

This information is obtained from the Employee file within AM-Win. Double clicking on each employee will mark that employee as in or as away for the day. Once selected the employee will remain in or away until it is changed. The total values of hours available for the day are then calculated according to the employees who are marked as in for that day. Clicking the Employee button from within the diary screen can change these details. This button is above the Print button with a person on it.

By clicking on any of the days on the calendar, you can view any jobs booked in for that day at the bottom of the workshop diary. The jobs displayed are based on any saved jobs, which you have done within the Job or Workshop Invoicing options, or booked in from the diary.

You can also view any notes you have written for that particular day. To write notes for the day, just select the day you want on the calendar, and then click onto the feather icon to give a blank notepad area and type into it any notes you want. You can clear the notes by pressing the Clear Note button situated underneath the notepad.

Whenever there are jobs booked in for a day, the date will appear in Red, and the number of jobs booked in will appear in brackets at the bottom right corner of the date. Whenever there are notes for that day, but no jobs booked in, the date will appear in blue.

At the top right corner of the diary window, the total hours available for the day will be displayed. If jobs have been allocated an estimated time then the available hours will be displayed at the top right hand corner of the date. The available hours are calculated from the total hours less the hours estimated for all jobs booked in for that day. If you change to a new day by clicking on that day with the mouse then ensure that clicking on the employee button sets the correct total hours. It may be that an apprentice attends TAFE 2 days a week and will not be in tomorrow or the next day. It may also be that you are aware that a staff member will be on holidays during a certain period.

The workshop diary will automatically open displaying today’s date. However, pressing the Today button located at the top of the workshop diary can also access the date.

To view a different month to the current month, click on the buttons which only have one arrow on them. This will move the months forward or backwards.

To view a different year, click on the buttons, which have 2 arrows on them. This will move you forward or backwards in years.
You are able to book in new jobs directly from the Workshop diary! To do this, select and click on the date you want to book in the job for. Then press the Insert button which is below the Print button with a Plus symbol on it.

This will open up an Insert New Job window. To insert a customer, click on the button next to the customer field, and select a customer. The Select Customer job item window will appear from which you can choose the job item for the job.

Type the Order number in the Order number field.

Select the job date or leave it as the current default date.

Enter the estimated hours to complete the job, which is used by the diary to calculate the available hours for the day.

Type in or select a job description from the job description file. The job descriptions can be added by clicking on the Description Button next to the Description field. The POS/Job Descriptions window appears.

You may use an existing description by selecting a preset description, insert a new description by selecting the Insert button, delete a description by selecting the delete button, or edit an existing description by click on the Change button.

The job description will be automatically set to the default description that you have created in the Control System under the Invoice Statement Tab. If left blank then the system will use a default description of “General Work”.

JOB NUMBER

Within the job-invoicing screen there is a field called Job Number, which lies, at the top of the screen. Usually this field is automatically filled in once you save a job

However you now have the option to manually type your own job number into this field BEFORE you save the invoice, click into the job number field and type in a job number. This cannot be the same as a previous job number.

Select the Status (or salesperson) by clicking on the Status button. A status can be the salesperson looking after this job or the mechanic or a job status such as “waiting on parts” or waiting for customer approval” etc. The salesperson or status can be updated by clicking on Others > Maintenance > Salesperson File.

Click the OK button or press the Enter key. This job will be added to the bottom of the Workshop Diary screen for the day it is booked in for.  You can edit or delete these jobs located at the bottom of the Workshop Diary by clicking on the job so that it is highlighted, and then clicking on the Edit Job or Delete Job button.

BUTTONS

Print

Clicking on the print button will provide you with 2 choices. You can select either a Job Card or a Job Summary.

Print Job Card

If you select to print a job card from the Print button, you will have the choice to print all jobs for the selected day or just the single job that is currently highlighted at the bottom of the screen or to cancel the selection.

Print Summary

If you choose to print the job summary from the Print button then you are asked for a date range to print the summary for. The date range will default to the current day. If a larger date range is selected then the report will show all jobs booked in for that date range. Each day will be separated so that the jobs for each day are printed under that day as well as any notes for that day and the total value of work in progress for that day. At the end of the report the total value of all jobs for the date range selected will be printed.

Workshop Invoicing (red toolbox)

You can either double click on a selected job or highlight the job, or click on the invoice button. This will open the selected job into the workshop-invoicing module so that the job can be updated and/or finalised. See the workshop invoice module for more details.

Update Customer

This button brings up the Customer and Job Item details for the selected job and allows these details to be updated. See the Insert Customer and Job Item help for more details.

Refresh list (curved arrow)

This button refreshes the screen with all of the current details. If a job is added, finalised or changed from other areas of AM-Win then it is not automatically updated from an open diary window. The refresh button updates the dairy with any details that have changed since the diary was last opened or refreshed.

Labour Allocation

The workshop diary edit screen now has the Labour Allocation function within the diary screen to enable you to record start time, finished time, time taken for a job and the assigned technician.

Show all

Will show all of the current jobs in draft.

Current

In the Workshop Diary screen there is a button called “Current”. This button allows you to move all of the jobs in progress prior to the current date forward to the current date. All un-finalised jobs will now be moved to today. Beware that this may also bring forward jobs that are un-finalised because they are duplicated or should have been deleted.

Status

You can search for jobs based on sales person or status key. Simply click on the status button and choose a status 

Business Tips

How to seem bigger online

One of the greatest benefits of operating online is that it effectively presents a level playing field. A small business can have just as impressive and effective an online presence as a multi-national competitor without depleting the marketing budget.

The key to successfully doing this is in the details of an online presence. Here are five points to consider when trying to maximise the impression your site leaves on visitors.

It’s all in the name

It’s very important that the name of your business doesn’t draw any conclusions for prospective customers as to its scope and size.

“A lot of accounting firms trade on a person’s name, for example,” says Paul Meissner, director of Five Ways Chartered Accountants.

“It might feel good for the director to use his name (eg, Harry's Auto Parts) but it really limits the view that the customer has of the company. It limits you in building the business, expanding the business, or indeed attracting larger clients, because they think you’re one person doing it all.

“By developing a brand (eg Cheaper Auto Parts) , you could attract different types of clients,”

After the business name, the first clue to the size of a company is an unprofessional domain name,

Nothing indicates a small business more than using an internet provider-based domain,” (eg autoparts@telstra.com.au). “Owning your own domain (eg admin@autoparts.com.au) is the absolute first step you must have to be a credible business.”

There are other advantages to having your own domain name when it comes to making you look bigger than you are. Even if you are a one man band sitting at home doing business in your bedroom you can have admin@yourdomain.com.au, accounts@yourdomain.com.au or sales@yourdomain.com.au.  Now you look like you have several different departments, handling the vast amount of business that you do that may or may not be staffed by 50 people - no-one will know for sure. And all these great e-mail addresses are diverted to one e-mail address - you @yourdomain.com.au.

Professional design

Next, it’s important that the website is designed well.  A poorly designed site will detract exponentially from your credibility as a business. Pay a professional to write your site and set up your search engine optimisation (SEO]  Done right you'll get your money back in spades. Writing a web site is not easy - it is hugely timely consuming and there are many things to learn and master before becoming proficient.  Do it on the cheap yourself and unless you have a professional to guide you you'll get back what you paid - absolutely nothing.

“You don’t have to spend tens of thousands of dollars on a web designer but a well designed site will make you look like you’re a reasonably sized business,”

Content is still king

Not only is it crucial for generating traffic for your website, but content – particularly rich content, like video – is also useful for making your business look more authoritative.

They say a picture speaks / saves a thousand words. If that's the case a video saves a million words and positions you straight away. It’s like being seen on television,

Creating informational products shows your area of expertise, she continues. By showing your area of expertise, and getting it out there to a wider space, it opens doors of opportunity.

Get your SEO right

While search engine optimisation isn’t the be-all and end-all for maximising a business’s credibility online, it can’t hurt for a site to rank alongside those of its larger competitors in search results.

The liberal use of keywords in your online copy is crucial for attracting a target market through search. If you’re not sure which keywords you should be targeting, try using Google’s keyword research tool.

It’s also worth having a look at the copy and meta-data on competitor’s sites to gain a feel for the language and keywords they’re using. You can find the meta-data within meta-tags in a site’s source code. To view this, visit a competitor’s site, select the ‘view source’ option in your browser’s ‘View’ menu, and search for clauses like ‘metaname=”title”. It will be near the top of the page and you will see keyword and page description right underneath the title.

Less is more

Just as with the design, less is more when it comes to what information you include about your business.

Many websites include too much information, “Keeping it clean, clear crisp, concise, and easy to understand is crucial. Not many people go beyond your homepage. If there’s more than a paragraph, they won’t read it.   In a quick grab, they should know the essentials about your business.”

Though it’s vital to include contact information on a website, the way in which you do so can help or hinder your business’s image online. Try to keep it in plain site on the front page of your site with references in every page. If your visitor has to visit or phone you to buy from you you'll need to make it a simple as possible for them to find out the details he/she needs to buy. Frustrate them they'll go away within 10 second flat.

Windows Tips

Today’s email programs are pushing the point that our day to day lives revolves around communication. Sharing emails, appointments or tweets with others or simply keeping ourselves on track with to-do lists and feeds. The email program is already the nerve center of most of our activities.  If your day starts with a click on the Outlook 2007 icon and ends with it, then these tips and tricks could help to keep you clicking all the more.

Give your old emails a new name.

We all have “˜threads’ of email conversations in our inbox. Mails which started out with a “˜Hi’ in the subject field and after a few exchanges started discussing something important like a new salary breakdown.

The content has shifted but the starter subject line does nothing for us. Changing the subject line to reflect the content is a best practice especially when you have hundreds of mails archived in Outlook. Changing the subject line is easy.  Open the email with the subject line in need of change in a new window. Place the cursor on the subject line and type in your new appropriate subject. Confirm and close.

Find the needle in the haystack with Instant Search and Advanced Search

MS Outlook 2007 on offers two different ways to search for emails, documents and files.

Instant Search as the name suggests, starts matching the searched item with the search term as you begin typing. Within each item, the search term gets highlighted in yellow. You can configure a few search options by clicking the solid downward arrow. You can fine tune your search by using the Query Builder. Instant Search is a part of Windows Desktop search which indexes all content in the computer.

Advanced Find is really for that very tiny needle in the haystack. Bring up Advanced Find by pressing CTRL + SHIFT + F. You have a lot of options you can use in the three tabs of the box. A combination of a few criteria leads to pinpointed and quick results.

 

 

Navigate through your document with thumbnails.

When you're working on a long document, it is easy to lose your place.  And you can spend a lot of time scrolling through your document to find a particular section.

But in Word 2007 on, there is an easy way to navigate through your document. You can turn on the Thumbnails view.

With Thumbnails view, you'll see small pictures of each page of your document. The thumbnails are too small to read. However, you'll see the general layout of the pages, including pictures and other objects.

Each thumbnail is numbered, so you can easily jump to a specific page. When you click on a thumbnail, Word will automatically open that page in the main document area. You can begin editing without using the arrow keys to move the cursor or using the scroll bar.

To open the Thumbnails view, open the View ribbon by clicking View. Then, in the Show/Hide section, select Thumbnails. On the left side of the screen, a pane will open containing thumbnails of your document's pages.

Getting Started With Mail Merge in Word 2007 on

There may be times when you would like to send something out to a group [e.g. your customers] by snail mail instead of using an e-mail broadcast.

So you've designed your document and you have the list of people that you want to send it to - now you need to make up mailing labels and then you want to ensure that each of your letters are personally addressed - e.g. Dear Bob or Dear Mrs Jones.

So you need mail merge.

Starting Your Mail Merge Document

Click Start Mail Merge on the Mailings ribbon and select the type of document you’d like to create.

For example, you can select letters, envelopes, or labels. Or, select Step by Step Mail Merge Wizard for more help creating your document.

Selecting Recipients for Mail Merge Letters

Click Select Recipients on the Mailings ribbon to add recipients to the mailing.

You can opt to create a new database of recipients. You can also opt to use an existing list or Outlook contacts.

Adding Recipients to Your Mail Merge Database

In the New Address List Box, begin entering your contacts.

You can use the Tab key to move between fields. Each set of fields is referred to as an entry. To add additional recipients, click the New Entry button. To delete an entry, select it and click Delete Entry. Click Yes to confirm the deletion.

Adding and Deleting Mail Merge Fields

You may wish to delete or add fields types to your mail merge document.

You can do that easily. Just click the Customize Columns button. The Customize Columns dialog box opens. Then, click Add, Delete or Rename to alter the field types. You can also use the Move Up and Move Down buttons to rearrange the order of the fields. When you're done, click OK.

Once you've added all your recipients, click OK on the New Address List dialog box. Name the data source and click Save.

Inserting a Merge Field in Your Document

To insert a field into your document, click Insert Merge Field on the Mailings ribbon. Select the field you would like to insert. The field name appears where you have the cursor located in your document.

You can edit and format the text surrounding the field. Formats applied to the field will carry over to your finished document. You can continue to add fields to your document.

Previewing Your Mail Merge Letters

Before you print your letters, you should preview them to check for errors. In particular, pay attention to spacing and punctuation surrounding the fields. You will also want to make sure you have inserted the correct fields in the correct places.

To preview the letters, click Preview Results on the Mailings ribbon. Use the arrows to navigate through the letters.

Correcting Errors in Mail Merge Fields

You may notice an error in the data for one of your documents. You cannot alter this data in the merge document. Instead, you'll need to fix it in the data source.

To do this, click Edit Recipient List on the Mailings ribbon. In the box that opens, you can alter the data for any of your recipients. You can also limit the recipients. Simply uncheck the box next to recipients' names to omit them from the merge operation. When you're done, click OK.

Finalising Your Mail Merge Documents

After you've reviewed your documents, you're ready to finalise them by completing the merge. Click the Finish & Merge button on the Mailings ribbon.

You can opt to edit individual documents, print the documents, or email them. If you opt to print or email your documents, you'll be prompted to enter a range. You can opt to print all, one, or a set of contiguous letters. Word will walk you through the process for each.

 

Excel's Crystal Ball

Excel's goal seek can offer you a way to calculate a number of different "what if" type scenarios. We might want to know how much our sales need to go up to achieve an extra 5K of profit per month or how much we would make a year extra if we put another rep on the road based on the current costs of our existing rep.

Goal Seek is used to get a particular result when you're not too sure of the starting value. For example, if the answer is 56, and the first number is 8, what is the second number? Is it 8 multiplied by 7, or 8 multiplied by 6? You can use Goal Seek to find out. We'll try that example to get you started, and then have a go at a more practical example.

Create the following  Goal Seek Spreadsheet in Excel 2007

In the spreadsheet above, we know that we want to multiply the number in B1 by the number in B2. The number in cell B2 is the one we're not too sure of. The answer is going in cell B3. Our answer is wrong at the moment, because we have a Goal of 56. To use Goal Seek to get the answer, try the following:

From the Excel menu bar, click on Data

Locate the Data Tools panel and the What if Analysis item. From the What if Analysis menu, select Goal Seek

The Goal Seek dialogue box.

The first thing Excel is looking for is "Set cell". This is not very well named. It means "Which cell contains the Formula that you want Excel to use". For us, this is cell B3. We have the following formula in B3:

= B1 * B2

So enter B3 into the "Set cell" box, if it's not already in there.

The "To value" box means "What answer are you looking for"? For us, this is 56. So just type 56 into the "To value" box

The "By Changing Cell" is the part you're not sure of.  Excel will be changing this part.  For us, it was cell B2. We're weren't sure which number, when multiplied by 8, gave the answer 56. So type B2 into the box.

You Goal Seek dialogue box should look like ours below:

Click OK and Excel will tell you if it has found a solution:

Click OK again, because Excel has found the answer. Your new spreadsheet will look like this one:

As you can see, Excel has changed cell B2 and replace the 6 with a 7 - the correct answer.

We'll now try a more practical example.

Goal Seek Number Two - Consider this problem:

Your business has a modest profit of 25,000. You've set yourself a new profit Goal of 35,000. At the moment, you're selling 1000 items at 25 each. Assume that you'll still sell 1000 items. The question is, to hit your new profit of 35,000, by how much do you have to raise your prices?

Create the spreadsheet below, and we'll find a solution with Goal Seek.

The spreadsheet is split into two: Current Sales, and Future Sales. We'll be changing the Future Sales with Goal Seek. But for now, enter the same values for both sections. The formula to enter for B4 is this:

= B2 * B3

And the formula to enter for E4 is this:

= E2 * E3

The current Price Per Item is 25.00. We want to change this with Goal Seek, because our prices will be going up to hit our new profits of 35,000. So try this:

From the Excel menu bar, click on Data

Locate the Data Tools panel and the What if Analysis item. From the What if Analysis menu, select Goal Seek

The following dialogue box appears:

For "Set cell", enter E4. This is where the formula is. The "To Value" is what we want our new profits to be. So enter 35000. The "By changing cell" is the part we're not sure of. For us, this was the price each item needs to be increased by. This was coming from cell E3 on our spreadsheet. So enter E3 in the "By changing cell" box. Your Goal Seek dialogue box should now look like this:

Click OK to see if Excel can find an answer:

Excel is now telling that it has indeed found a solution. Click OK to see the new version of the spreadsheet:

Goal Seek has found our answer

Our new Price Per Item is 35. Excel has also changed the Profits cell to 35 000.

Exercise

You've had a meeting with your staff, and it has been decide that a price change from 25 to 35 is not a good idea. A better idea is to sell more items. You still want a profit of 35 000. Use Goal Seek to find out how many items you'll have to sell to meet your new profit figure.

Note:

Please note that we do not provide support for our Word and Excel tips as they are provided by a third party. If you need further information why not try using Google - Cut and paste the heading of our tip into Google's search box. You'll be amazed at the information available.

Whoops

Jokes

Easy, William, stay cool, William

A woman in a supermarket is following a grandfather and his badly behaved 3 year-old grandson.

It's obvious to her that he has his hands full with the child screaming for sweets in the sweet aisle, biscuits in the biscuit aisle; and for fruit, cereal and pop in the other aisles.

Meanwhile, Granddad is working his way around, saying in a controlled voice, "Easy, William, we won't be long . . . Easy, boy."

Another outburst, and she hears the granddad calmly say, "It's okay, William, just a couple more minutes and we'll be out of here. Hang in there, boy."

At the checkout, the little terror is throwing items out of the cart, and Granddad says again in a controlled voice, "William, William, relax buddy, don't get upset. We'll be home in five minutes; stay cool, William."

Very impressed, the woman goes outside where the grandfather is loading his groceries and the boy into the car.

She said to the elderly gentleman, "It's none of my business, but you were amazing in there. I don't know how you did it. That whole time, you kept your composure, and no matter how loud and disruptive he got,
you just calmly kept saying things would be okay. William is very lucky to have you as his grandpa."

"Thanks," said the grandfather, "but I'm William . . . The little horror's name is Kevin."

Blue silk pyjamas

A man called home to his wife and said, "Honey I have been asked to go fishing up in Canada with my boss & several of his Friends

We'll be gone for a week. This is a good opportunity for me to get that Promotion I've been wanting, so could you please pack enough Clothes for a week and set out my rod and fishing box, we're Leaving  from the office and I'll swing by the house to pick my things up" " Oh! Could you please pack my new blue silk pyjamas."

The wife thinks this sounds a bit fishy but did exactly what her husband asked.

The following weekend he came home a little tired but otherwise looking good.

The wife welcomed him home and asked if he caught many fish?

He said, "Yes! Lots of Salmon, some Bluegill, and a few Swordfish. But why didn't you pack my new blue silk pyjamas like I asked you?"

The wife replied, "I did. They're in your fishing box ..."

You must be the luckiest man on Earth

A man goes into the doctors feeling a little ill

The doctor checks him over and says, 'Sorry, I have some bad news, you have "Yellow 24", a really nasty virus.

It's called Yellow 24 because it turns your blood yellow and you usually only have 24 hours to live. There's no known cure so just go home and enjoy your final precious moments on earth.‚

So he trudges home to his wife and breaks the news.

Distraught, she asks him to go to the bingo with her that evening as he's never been there with her before.

They arrive at the bingo and with his first card he gets four corners and wins $35.

Then, with the same card, he gets a line and wins $320

Then he gets the full house and wins $1000.

Then the National Game comes up and he wins that too getting $380,000.

The bingo caller gets him up on stage and says,

'Son, I've been here 20 years and I've never seen anyone win four corners, a line, the full-house and the national game on the same card.

You must be the luckiest man on Earth!'

'Lucky?' he screamed. 'Lucky? I'll have you know I've got Yellow 24.

'I'll be darned,' says the bingo caller. 'You've won the meat raffle as well!!

Until next month

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