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Computer software for service based business

 

January 2007

In this edition

  • Client Survey - click a button to have your say "Is the content of the newsletter Windows tips section right for you."
  • It's a Girl
  • AM-Win - Your link to the ATO
  • AMC Aircraft Maintenance Control Website released.
  • Acrobat Adobe Reader Security Alert
  • AM-Win Support Solutions
  • Business Information
  • Windows Tips 
  • IBM 305 RAMAC

Happy New Year to everyone We hope that it's safe, profitable and stress free for you all.

Client Survey - have your say!

Thanks to those who participated in our last survey.  While the total number of votes was disappointing there was enough information to get a good idea of who's using what with a massive 92% of respondents reporting that they have access to broadband. As a result we may start to include multi media content on our web site.

Over the next few of months we would like to know what you think about different sections of our newsletter. Our survey this month is "Is the content of the newsletter Windows tips section right for you."  Please take part in the survey so that we can supply content and information that is useful to you in the newsletter. 

 

 

 

 

Our Client Survey
Please participate so that we know what you want in your newsletter.

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It's a Girl

Kevin our software director and his wife Melinda welcome a Jessica Caitlyn who was born on the 14 January 2007 weighing in at 2.48 kilos [ 5 ½ pounds].  Kevin reports that she is very fit, active healthy and of course adorable. 

Kevin has purchased a small pink desk and chair and has placed it in the programming area of the office where training is believed to be commencing at the end of February.

Kevin and Melinda would like to thank everyone for their kind words, thoughts and encouragement.  

 

 

AM-Win - Your link to the ATO

Kevin our software director has been re-elected to the ATO Software Developer's Consultancy Group [SDCG] for the third successive year.

The SDCG is a group of software developers that meets with the ATO every 2 months to discuss the impact of ATO policy on taxpayers.

One of the rolls of the members of the SDCG is to inform the ATO of issues faced by taxpayers in complying with the ATO's requirements and as such any AM-Win client who has particular issues that need to be addressed is invited to contact Kevin through our suggestion box and he will do his best to bring the issue to ATO's notice.  [Click here to open our suggestion box]

AMC Aircraft Maintenance Control Website released.

For some time now AM-Win has been developing and marketing a software product based on AM-Win called AMC or Aircraft Maintenance Control. 

AMC provides specialist modules and integration with aviation authority databases that enable the aviation maintenance industry to better manage recording of aircraft and component maintenance records. 

Click here if you would like to visit our new AMC website.

Acrobat Adobe Reader Security Alert

Adobe has become the latest software giant to see its applications exposed to hack attacks. 

The flaw in Adobe's Acrobat system will let any Web site hosting a Portable Document Format (PDF) file unwittingly aid hackers in assaulting end users' computers.

The flaw does not occur in Acrobat or the Acrobat reader directly, but in the Web browser plug-in that lets PDF documents be read directly over the Internet in programs such as Microsoft 's Internet Explorer or Mozilla's Firefox.

If you have Adobe Acrobat Reader installed on your computer [that's just about everyone] and use Microsoft Internet Explorer or Firefox please upgrade your Adobe Acrobat Reader to version 8.  Click here to download Adobe Reader 8

Disclaimer: The above information has been thoroughly researched by AM-Win using Google keywords "Adobe Acrobat Flaw" and is published in good faith to assist and protect our clients. However Adobe Acrobat is a third party software product and not associated with AM-Win Software.  The link provided to the Adobe web site is provided for your convenience only and is not to be construed by you as an endorsement of the Adobe product.  Any problems that occur either with the download, installation or use of the product should be referred to Adobe and not to AM-Win.

Thanks to Ross Thomas AM-Win Distributor for the above information

AM-Win Support Solutions

Wage Entry Reversals. 

If you make a mistake and process a wage entry do not try to reverse the entry by using a journal entry. 
Instead use the wage entry screen again and substitute minus or negative balances in place of the positive balances used during the first entry. 

The system will automatically handle all of the postings that occurred during the initial entry. Using the journal entry screen will result in incomplete postings. 

Standing Journals. 

The Standing Journal option is used where you have any automatic monthly deductions from your Bank Account. An example of this is your rent payment where once a month money comes out of your bank account and is transferred or journalled to the rent paid ledger. 

The standing journal function in AMWin allows you to set the Date and the Amount to be automatically deducted each month, so at all times you are able to know your correct Bank balance in AMWIN, since the Bank's computer will perform the same task. 

There are however some types of entries where the standing journal system is not recommended. 

  • A payment amount that is tied to interest rates and is therefore liable to fluctuate i.e. the amount will not always be the same. 
  • A payment that may fall on different days of the month. Example - A direct debit comes out of the bank account for insurance - the payment is normally deducted on the 25th of the month but if the 25th is a weekend or a public holiday it is deducted on the first working day following the weekend or holiday. 
  • Wage entries - where the wage entry function of AM-Win should be used so that all components of the entry are posted correctly. 

Setting up standing journals in AM-Win

  1. In the AMWIN window, from the menu choose Ledgers, left click and select Standing Journals. 
  2. The Standing Journals window appears. 
  3. Select the "insert" button.
  4. Journal Code – Enter a code for the Deduction. For example, if the Automatic Deductions are made to finance Company, Esanda, type the Journal code as Esanda1 for the first one, Esanda2 and so forth if there is more than one Automatic Payment made to Esanda. 
  5. Left click the menu on the right of the field and select whether the automatic deductions attract GST, are GST Free, is an Acquisition or Motor Vehicle. GST Types. 
  6. Description – Enter the description of the Payment. For example, 'Computer Lease Payment', for Computer lease. 
  7. From Ledger Account – Left click the button on the right of the From Ledger Account field. The General Ledger window appears. 
  8. Enter the General Account Code or left click on the account. (Eg. Bank Account 1 (1020) or Bank Account 2 (1021)) This highlights the account code to be automatically inserted into the Standing Journal window. 
  9. To Ledger Account – Left click the button on the right of the To Ledger Account field. The General Ledger window appears. Refer to Step 7. 
  10. Note : Select the General Ledger Account that has been created for the Lease Payment. (If the Lease is for Workshop Leases, create General Ledger Account in 55's in GL Master file, for Office Leases, in the 9's). 
  11. Amount – Enter the Amount that's Automatically deducted for the particular Payment 
  12. Process each – Enter from the menu, the frequency of when each automatic deduction should be made eg. Monthly, Weekly or Fortnightly. 
  13. Day of the Month to Process – If monthly payment are made enter the day of the month that deductions are to be processed. 
  14. Commencement Date – Enter the commencement date of the automatic deductions. 
  15. Next Due Date – Enter the next due date when deductions are to be made. 
  16. Termination Date – Enter the Date the Automatic Deduction Payment terminates. What this does is that, when it reaches this date, the Computer stops the Automatic Deductions. 
  17. For example: Payments to Car Lease will be automatically deducted from the Bank Account No1 to the Lease payments account on the 25th of every month. 
  18. Your standing journal screen should now look something like the following image.


  19. Choose Update, to save standing journal entry. 
  20. The journal code will appear in the "box" on the left side of the screen.
  21. Note: The standing journal will be processed immediately following your acceptance of the date when opening AMWin.

To delete a standing journal, enter the journal code or left click on the journal to be deleted and choose Delete.

Moving information on an invoice.

Before finalising an invoice you can reposition the details, parts, labour and revenue on your invoices, quotes or kits without having to delete the items and re type them in again? 

You can move a line or many lines of an invoice to different places. 

First click on the CUT button and then select the lines on the invoice you want to move by clicking on them. 

When you have selected the lines to move click on the paste button and then click on the place on the invoice where you want the information moved to.

 The information will be moved directly below the line you select. 

Business Information

Is client growth a key part of your business development strategy?   

If it is, and it should be, then the first thing you need to do is a full analysis of your client base, so you understand how much of an asset it really is to your business. I have worked with some clients who have neglected their customer base to the point that, if their client base were a garden, most of the plants and trees would be dead!

If you can answer these questions then you have obviously done the analysis and know where you need to focus to increase the value of your clients:

  • How many inactive clients do you have as a percentage of your total client base?
  • How many of your current clients represent growth opportunities?
  • How many clients have declining value, as a percentage of your total client base?
  • How many represent a constant stream of regular revenue?
  • How many of your clients are in growth mode, in terms of their value to your business?
  • Where are the opportunities for you to provide more value and support to your clients, or to provide them with new products and services?
  • Have you grouped your client base into tiers, with Tier 1 being the most valuable?
  • What percentage of your client base is in Tiers 2 and 3, and could potentially become a Tier 1 client?
  • Are your clients worth enough to you?
  • Do you have the right clients?
  • Do you have enough clients to be able to grow your business now, or do you really need to acquire new clients?
  • What do the answers to these questions mean to you in terms of revenue?

This is a simple exercise, and an important one. Segment your own client base so you have the right information to then make some decisions around your business development strategy.

Article provided by http://www.bossgroup.com.au

By the way AM-Win can assist you to obtain the information to acquire and analyse your client's expenditure information. Here's how:

Open the AM-Win reports menu and select customer/supplier and then customer turnover as per the image below

Select the number of customers that you want to see in your list. AM-Win will print a report  starting at the top turnover customers down.

Year Wasters.

In 2007 each of us will have the same 365 days to advance our dreams but many of us will be interrupted in the normal flow of our work to such an extent that the time lost to these interruptions will reach - or exceed - the equivalent of 30 days of our life.

If you would like to cut your losses to the minimum when it comes to interruptions, then develop a simple process for managing what has become in our age of instant communication, an increasing flood of low priority contacts.

The average office worker suffers around 2 hours of distractions every working day in the form of emails, phone calls, technical glitches, errors, drop-bys (co-workers, reps, canvassers) and a host of others.

A study by the London Institute of Psychiatry found constant disruption from emails and phone calls had a greater negative effect on IQ than smoking marijuana or drinking alcohol.

It seems that once our attention span is disrupted, it takes us time to regain our previous train of thought and, if you are interrupted again while trying to remember what it was you were meant to be doing, you might as well call it quits!

A University of California study found that more than 20 percent of interrupted tasks were not resumed the same day - probably for that last reason!

Decision point: Do nothing different this year, and continue to be prey to distractions and interruptions; or adopt some simple and effective processes for minimising their impact on you.

Nine Ways to Cut Distractions

  1. Set goals; write them out; place them in plain view of your work position. Refer to them often, especially when recovering from an interruption!
  2. Learn to distinguish between that which is immediate (emails, phone calls) and that which is urgent (crises, hot opportunities, good long term planning, sales) - then focus on the 'urgents' and manage the 'immediates' at a time of your choosing.
  3. (I loved this one!) Cut two centimetres off the front legs of your Client chairs. It's not noticeable, but makes them just uncomfortable enough to keep visits short!
  4. Always stand to talk to someone who has interrupted you. They won't get comfortable and settle in for a chat, and you are signaling that this is an interruption.
  5. Split the Hour. Gain an agreement with work colleagues that you are not available for the first or second half of each hour, and ask them to record calls and contacts that occur in "your" half hour. When your half hour is up, look over and prioritise the cued tasks, and handle them in priority order. No one will wait long for your attention, but you will have 8 uninterrupted half hours in which to chisel away at your "real tasks".
  6. Particularly in open-plan offices, face your desk away from the flow of people, so no one can catch your eye.
  7. Put a clock in plain view of visitors and check it while you are talking. Even done subtly, this will have the subconscious effect of moving people on.
  8. If an interruption is likely to take longer than two minutes, add it to your Daily Task Sheet, give it a priority relative to your other tasks - inform the interrupter of where it sits in the pile - and return to the task at hand.
  9. Work from your Daily Task Sheet to keep an overall track of where you are up to. When interrupted, develop the habit of jotting down what you were doing as soon as you are interrupted and before beginning your response.

Our thanks to ProfiTune Business Systems for the above article 

Windows Tips

Make Sure Downloaded Files Are Easy to Find Later

We thought that we'd include this first article because of the number of support calls registered by the National Support Centre where clients had downloaded an upgrade file from the AM-Win web site and had subsequently lost it on their hard drive.

It's easy to download software updates, games, sounds, pictures—just about anything. But sometimes it's hard to find them again on your hard disk. To make sure you can, specify where you want a downloaded file to go.

One of the ways to keep everything tidy is to create a folder called downloads on your hard drive.  Make sure it's not buried under a pile of other folders so that it's easy to find.  Another advantage of keeping all your downloads in the one folder is that if you ever need to reinstall or use the downloaded file again you'll know exactly where to find it.

To specify where a downloaded file goes:

After you've indicated you want to download an item, a dialog box asks “What do you want to do with this file?” Select "Save" [this program to disk]

A dialog box opens where you can specify a folder where you want the file to go.

Select the folder - in the picture below we have used the download folder - note that we created it directly under the c: drive [or root] so that it would be easy to find.

Now download your file[s]

To find your file.

Open the downloads folder and your file will be there.

Note: Don't download files to the desktop for the following reasons

  • It's best to keep the desktop as uncluttered as possible so that you can find things quickly
  • Your computer will start and run more slowly if the desktop is cluttered
  • You'll need to move it from the desktop if you want to keep the file - why not download to where it's going to finish up and save time.

Send to mail recipient.

OK - we've downloaded a file or we have a file on the computer and now we want to send that file to someone by e-mail. We can do this the hard way by opening our e-mail program, select insert attachment/browse to the file/click on it to attach it to the e-mail etc etc or we can do it the =EASY way. Here's how:

Find the file that you want to send - if you read the above it will be in the downloads folder.

Right mouse click on the file - you should then be shown something like the following image 

You'll see that there is a menu item called "send to" in the menu that appears

Hold your mouse over "send to and the following menu will appear

Move your mouse over and left click Mail Recipient.

Now you'll find that your e-mail program will open in new mail mode with the file already attached ready to send.

Any guesses as to what's being unloaded in the picture below?

Its an  IBM 305 RAMAC megabyte hard disk drive first produced in 1956.... 

The  IBM 305 RAMAC  [Random Access Method of Accounting and Control] was the first commercial computer that used a hard disk drive (magnetic disk storage). IBM introduced it on September 4, 1956. The unit weighed over a ton and had to be moved around with forklifts and delivered via large cargo airplanes.  

Today

Makes you appreciate your 1 GB [1 thousand megabyte] USB flash drive, doesn't it?

More information about the IBM 305 RAMAC can be found at http://en.wikipedia.org/wiki/IBM_305


 

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