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For V7 users only - Version 7.030 is ready for download.

Please read the following notes carefully before downloading. 

Version 7.030 is for users of version 7 programs only. If you are using version 4,5 or 6 please do not download.
Version 7.030 is not for users of AM-Win Lite - If you are an AM-Win Lite user do not download.
Any user wishing to do a stock-take for serialised items and have serial numbers printed on the stock take sheet will require this version.

End of Year Support Documents

End of Year support documents are now on our website in the download section. 

To open the download page select the support menu on our website at www.am-win.com.au then select download latest versions. 

However you can proceed directly to the download page / EOY section by clicking on the following link http://www.am-win.com.au/downloads.asp#eoy 

Notes 

There are three types of downloads available - choose the one that is right for you.

First is in ZIP format for those who know how to download and unzip files. Zipped file is in MS-Word format named eoy06.doc

Second is in plain MS-Word format. Please read the following instructions before trying to download. 

• Do not double click to try to open the document. It will not open. Right click on the download link and select "save target as" from the menu
• Select the folder to download to. I suggest your desktop as it is easy to find
• Once saved find the file and double click. It is named eoy06.doc
• You will now be able to print or read the document.

Third is PDF format for those who do not have MS-Word. Double click to view and then "save as" or right click on the download link and select "save target as" from the menu.

Staff changes at National Support

As most National Support users would know Kate is no longer with us and Vicki has moved to an on site training / client assistance role.  Nicki has come back to help us out while on her Uni break and we thank her very much for her help as we approach the end of the financial year and the release of a new version of AM-Win.

Carli with be starting with us in mid July and we thank you in advance for your patience as Carli learns the system and gets to know you all.   

We hope to slowly move Carli into low level support within 6 months and full support within 12 months.

With the end of financial year upon us, we will be flat out converting many clients and assisting all of our new clients who have chosen to go live for the first time in July. This is always an extremely busy time for our support team and for our Distributors and Dealers and we ask for your patience at this time.

National Support - New pricing structure

Please note that we have restructured National Support prices so that they are now fairer for everyone. 

New Modules available in AM-Win version 7.5

For more information about these modules please contact our sales department at sales@am-win.com.au or phone  07 3802 8076 or your local distributor.

Timesheet Manager Module
The Timesheet management module allows you to track staff time and movement including both productive and non productive time. It also integrates with AM-Win to track job performance. 

Deal-sheets

Stock Deal Sheets
Allows you to allocate then always invoice this client or a group of clients at a special price without having to remember or to change the price at time of invoice. When a selected part or group is sold to a customer who is on a deal sheet the customer will receive the cheapest available price for the item. This could be the deal sheet rate, the customer standard discount rate, the discount matrix rate, the customers usually price rate even the usual price of the item. The customer always gets the lowest possible price. 

Catalogue Specials. 
This allows you to set a catalog special within a date range for a specific range of stock items. When an item is sold within the catalogue date range, the customer will receive the cheapest available price for the item. This could be the deal sheet rate, the customer standard discount rate, the discount matrix rate, the customers usually price rate even the usual price of the item. The customer always gets the lowest possible price.

Caplink

AM-Win in Version 7.5 is one of the first companies to successfully create a direct link between Capricorn suppliers and the Capricorn website.  For Capricorn Suppliers we can now seamlessly link directly online with Caplink.  All transactions can be approved online in real time and monthly statements are done.

When you process a job invoice for a Capricorn customer, AM-Win then performs certain tasks.  When the save button is pressed the software will automatically transmit a file containing the job and customer data to the Capricorn website. The transmission then checks that the customer has a valid Capricorn account and that the account is not on stop credit. If the check is successful then the save will continue without any messages. If the software fails to connect to the Capricorn site or the customer fails the account check then a message will be displayed which is appropriate to the type of failure recorded. 

When the job is finalised, another check is done that checks that the account is still a valid account and that the value of the invoice does not exceed the credit limit available to the selected customer. If the check is successful then the invoice will be posted as normal and then during the posting process a file containing the invoice details will be sent to the Capricorn server. 

This negates the need to provide Capricorn any further details about this invoice and to a large degree guarantees the invoice is approved and payment will be made. If the final process fails for any reason then an appropriate message is displayed.

For more information about these modules please contact our sales department at sales@am-win.com.au or phone  07 3802 8076 or your local distributor.

AM-Win Tips

Changing a customer code
 
There are times when you may need to change a customer code in AM-Win. For example, a client has married and the surname changes. 

Here's how.

Open AMWtools. This program may possibly only be available on the main computer, under start>programs>amwin>AMWtools.
 
Once the AMWtools program is open select the heading Customers, then Change Customer Code. 

The following screen will appear:

 
In the Customer code field, click on the search button and select the Customer code which needs to be changed. 

In the New Customer code field, input the first 4 characters of the new Customer code, then click on the button with the green tick. The system will then work out the 01, 02 etc. Then click on OK.
 
Merging Customer Codes
 
Have you got two customer codes for the same company or person. Worse still do both codes have transactions and histories attached. 

Wouldn't it be great if we could merge both of them and get rid of the code that's no longer required - Here's how:

To merge Customer codes, open o to AMWtools. This program may possibly only be available on the main computer, under start>programs>amwin>AMWtools.
 
Once the AMWtools program is open go to the heading of Customers, then Change Customer Code. The following screen will appear:

Tick the box to Clip and Merge (Concatenate) from existing Customer code. 

In the From Customer code field, click on the search button and select the Customer code which needs to be merged. 

In the To Customer Code field, click on the search button and select the Customer code to which the data needs to be merged into. 

Click on the OK button. The data will then be merged and the From Customer code will then no longer exist. 
 
Please note that Job Items will have the customer code changed automatically.

Note: Merging codes is irreversible - have a good think about your requirements before you proceed.

My program's locked up

What to do when the program you are working with locks up and stops responding.

We visited a client the other day to do an upgrade and a one of the client's staff was working on a computer nearby.  He was using a program that we hadn't seen before and we couldn't believe what we saw when the program stopped responding - He leaned over and hit the reset button on his computer.

Now we know that this guy is computer literate and it set us wondering just how many people do this when their program stops responding. Enough to keep a lot of computer techs in business at a guess.

While Windows XP is much more stable than the older versions of Windows and a quantum leap ahead of the DOS operating systems we used back in the past,  you're still asking for trouble if you rip the motor out of the car while it's still running,  especially when there are much safer and more sophisticated ways to protect your operating system and data when something goes wrong.

When a program hangs or stops responding it is still running behind the scenes, using system resources and interacting with other files on your computer including those belonging to the Windows operating system.

A running program is called a task - i.e.a job that the operating system is doing to keep it running. So we need to close or shut the task down. We can do this by using Windows Task manager.

Accessing the Task manager

Press the control, alt and delete keys down together all together once and let them go.

The task manager Window will appear and will look something like the image below.

You will notice that the programs that you and the your computer are using are listed on the left and their status [ie whether they are operating correctly or not] is shown on the right under the status heading.

If you have a program that is not responding it will be shown as not responding instead of running in the right hand column.

So we have now found the program that is not responding and we now need to close it - i.e. end the task.

Click once on the program shown in the task manager that is not responding. Now click once on the end task button.

The program should now disappear from the task manager screen indicating that it is no longer a program that is trying to run on the computer. Occasionally you will find a program that is a little more stubborn in its behaviour and you may need to click on the end task button several times before it closes.

Occasionally you may find an extremely badly behaving program that refuses to close even when end task tries to shut it down. In this case move to the "Processes" tab at the top of the end task screen. You will now see all of the programs listed that are running on your computer.

As before select the name of the program that is misbehaving and click the end process button. Even the most badly behaved program should take the hint and will now close.

Caution

Be careful when ending a process. If you end an application, you will lose unsaved data. If you end a system service, some part of the system might not function properly.

Tip within a tip

Make sure that your program has failed to respond before using task manager. It might only be crunching numbers. Older computers with insufficient disk space and memory tend to perform tasks more slowly. Check to see if your hard drive light is flashing to see if it's the hard drive is working and if it's a Microsoft product like Word or Excel move your mouse. If the cursor moves the program is still operating.

Have a great month