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June 2008 In this edition
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Please note that there is no new survey this month. Feed back and submissions We appreciate your feedback and submissions. Want to
say something or submit an article or joke. The e-mail address is webmaster@am-win.com.au W3C [World Wide Web Consortium] standards and the AM-Win
website. The newsletter may look a little different this
month. The font has been changed and when you wave your mouse over a picture it
will now display a text note. There are also many other subtle changes as well. The reason for this is that we have updated to a new
web authoring software program. The new
software offers us the ability to design and write web pages that comply with
current W3C [World Wide Web Consortium] standards. In simple terms these
standards ensure that all web sites work correctly in all web browsers and also
ensure that people with disabilities are not disadvantaged when viewing pages. The update will also allow us to take advantage of
some of the new technologies that are available and we will soon be announcing
the release of a new web based module called web listings which uses one of
those new technologies. The rest of our website will be updated over the next
month or so. There are around 350 pages on the site all with copious amounts of
code to be updated so it is a huge task but when completed the site will be
compliant throughout with the new standards. We invite your feedback especially if you are not
able to view the newsletter correctly in your browser. We would be interested to
hear from those with wide screen monitors and from those who are using web
browsers other than Microsoft Internet Explorer to ensure that the newsletter
page views correctly. Remember - All of the
AM-Win support solutions published in the newsletter are added to our
knowledgebase library. To access the library simply login to our website. Crediting a customer using the CASH method This Option is selected if the Amount you wish to credit a
customer using the CASH credit method. In our example you have written your invoice for
parts to the client to the value of 349.70 and received payment by cash. If you do an enquiry on the customers account it will
look like this. Now the customer brings the goods back and you need
to give him all of his money back I.E give him a cash credit
for the entire invoice. In the AM-WIN window, from the top menu choose
Customers, left click and choose Credit Returns. The customer returns window will appear. Now select
the invoice button at the bottom of this screen Select the appropriate
invoice. The selected the selected invoice will be displayed. Important - Select credit method cash. If you DO NOT
select the cash credit method the amount will be treated as an account credit
and you will finish up with an unallocated credit amount on the account. Left click on the process button and the transaction
is now complete. If you do an enquiry on the customer's account it
will now look like this. You will notice that AM-Win has taken care of all of
the transactions and if you were to check the appropriate ledger accounts you
will find that they have all been updated. How to only credit only
one item on the invoice using the cash credit method. You have twenty people waiting at the counter and
your customer returns one item that he purchased with cash. You
need to do it fast. In the AM-WIN window, from the top menu choose
Customers, left click and choose Credit Returns. Select the part no [use your bar code wand if you
have one] and enter the part into the credit note. Important - Select credit method cash. If you DO NOT
select the cash credit method the amount will be treated as an account credit
and you will finish up with an unallocated credit amount on the account. Left click on the process button and the transaction
is now complete. Note that this method can also be used to credit a
disputed charge or an overcharge. For example you have made up a workshop invoice and
have added consumables and sundry items charge of $15.00. Your customer says
"I'm not paying that." Use the above method to credit the charge but instead
of selecting a part number select the same general ledger number that you used
to apply the charge. If the client is paying cash use credit method cash before
processing the invioce. Note that the above methods are suitable for
cash transactions only. If you select any credit methods other than CASH they
will be handled accordingly. Launch marketing initiatives via e-mail How do you make sure your customers are getting the
incentive they need to keep coming back? More to the point, how do you do
it when you've got a million other matters to deal with at the same time? Businesses that want to present a personalised and
professional approach to customer service are turning more and more to the power
of e-mail. It's not a viable option for every business, but it is for those with
the interest and inclination to use technology to build customer loyalty and
ultimately their bottom line. When you're ready to use cutting-edge e-mail
strategies to build your business, here are some notes that may help you to get
started. 1. Launch marketing initiatives via e-mail There are a number of ways to use e-mail to deepen
the bond between you and your customers.
The most appropriate starting point may be to solicit
customer e-mail addresses at point-of-sale and launch an e-mail relationship.
This can be as simple as thanking them for their purchase and asking them if
they would like to receive your monthly newsletter or specials by e-mails. From
experience you'll find not too many of your clients will say no. Next steps may be to alert customers about special
events or promotions.
This might involve a mailing to your entire e-mail
list or targeted mailings. For example you may be targeting a range of clients
with a product for four wheel drives so you'll want to exclude all clients who
don't have four wheel drive vehicles.
One thing to keep in mind with e-mail marketing is
that you need to send messages that offer some real value. Most people's e-mail
in-boxes are overloaded and if you want them to consistently open and read your
messages, they need to be timely, they need to contain information of interest
(think articles that they will find interesting, informative and useful as well
as discounts, coupons, special offers) and they need to be brief. If you have the resources, an alternative to a steady
diet of promotional e-mails is to create an e-mail newsletter that contains real
content in addition to special offers. It doesn't have to be elaborate. For instance, if you
run a marine dealership, you might send out a quarterly e-mail newsletter that
includes a couple of seasonal boat care tips, plus any special promotions on
marine accessories that you might be offering. Why not ask your major supplier
of accessories for a PDF copy of their promotions [the ones that you give to
your clients when they come in to see you] and attach it your marketing emails
as well. You could also mention new services or new staff. Or
maybe two or three of the used boats that you have for sale. It's a bit like fishing you
where you might use several different size hooks in case several types of fish are lurking beneath your
boat so make sure that you mention 3 different types or price range of boat so
that you catch those who are looking for different boats at different price
levels. Again, it needs to be timely, topical and brief. An e-mail
newsletter that offers valuable information is a particularly effective way to
build long-term customer loyalty. A Word of caution: Here's the most important thing you need to know about e-mail marketing: You need
have to obtain 2. Use e-mail to convey a
professional image Sometimes small touches can make a big difference in
how your business is perceived. As you send business e-mail to customers,
suppliers and others, consider these "small touches" that help market
your business. Use a professional font. - How
many times have you received an e-mail where the style of the words [font]
looked terrible. You wouldn't use it for a professional letter so why use
it in an e-mail. Stay with the tried and true fonts like Arial. You might
like to give 10 point Verdana a try as well as it is a professional yet easy to
read font. It's the same font as we use for this newsletter. Stay with black
fonts as well as other colours can be hard to read. Never ever use stationary
backgrounds. Just to be sure that I have my message across never ever use
stationary backgrounds. Use your own URL [Web Address] - If you have
a web address you should have a web mail box that matches your web address. For
example at AM-Win we have the web address www.am-win.com.au and all our mail addresses are
from someone@am-win.com.au Attach a V-card. - This is another way to ensure your business information gets passed along.
A V-card is the Internet standard for creating and sharing virtual business
cards. You can easily create a V-card and attach it to messages you send to
customers. Once again - remember to use a professional font. E-mail signatures. This is the text or
graphics that can go under your name in an e-mail message. Some people use
inspirational quotations or funny sayings, but you can use it to promote your
business. You might use your company's marketing tagline or even a special offer
or promotion, since you can easily change your e-mail signature with a few quick
clicks in Outlook. Remember the font as well - scratchy scrawly coloured
signatures do not look professional.
No matter how you use e-mail to further your business
goals, there are two benefits that any business owner can appreciate: e-mail is
fast — and it's affordable Tip in a Tip. Check
with your ISP: Some of the big name Internet Service Providers have a 10
at a time limit on sending e-mails to protect their mail servers from an
overload of mail. What this means for you is that you will only be able to
send mails to your list 10 at a time - a long and frustrating task if you have a
reasonable number of clients on your list. If you have a large mailing list it
may pay to check with your ISP to ensure that you are able to send mail to your
mail list. If they have a limit and you want to market to your clients by
e-mail there are plenty of decent ISP's out there who don't specify a limit or
who are prepared to discuss your requirements with you. Windows Tips Remember - All of the Windows, MSWord and Excel tips published in the newsletter are added to
our knowledgebase library. To access the library simply login to our website.
Windows When I’ve misplaced a file, I generally know
which folder it’s in, but it’s usually lost in a maze of documents or buried
in a subfolder. I just can’t remember which subfolder. This is a great way to
search a folder quickly. Locate the folder where you think the file’s
located, right-click the folder, and then click Search. A Search window
will open, ready to search for the selected folder and only that folder. This is
much quicker than launching Search and navigating your hard drive to the folder. MS Word Centering a paragraph with the Formatting toolbar is
easy. Centering one with the keyboard is even easier, but few people know the
shortcut to use. Here’s how to do it. (This tip works with Microsoft Word 97,
Word 2000, Word 2002, and Word 2003.) Most people, if they need to centre a paragraph, use
the Centre tool on the Formatting toolbar. While this is quick and easy enough,
it can be distracting and frustrating to constantly switch between the keyboard
and the mouse. If you want to centre a paragraph by using a keyboard
shortcut, simply press Ctrl+E. The paragraph in which the insertion point is
located is centered the same as if you clicked on the Centre tool. Automatic scrolling - an
undocumented Word command Microsoft and various other vendors, have been
offering mice with a special little wheel or lever between the two buttons. The
purpose of the wheel or lever is to scroll quickly through a long document. If
you do not have such a mouse you can still get the benefits of automatic
scrolling through an undocumented Word command. Simply follow these steps: Choose the Customize option from the Tools menu. Word
displays the Customize dialog box. Click on the Commands tab. A list of Word commands
appears. (Click here to see a related figure.)
In the left side of the dialog box, select the All
Commands option.
In the right side of the dialog box, select the
AutoScroll option.
Drag the AutoScroll option to some place on one of
your toolbars. When you release the mouse button, a button named Auto Scroll
should appear on the toolbar.
Click on Close to close the Customize dialog box.
To use your new command, simply click on the new
toolbar button. When you do, the vertical scroll bar at the right side of your
screen changes. A new double arrow appears in it. As you move the arrow up and
down along the scroll bar, you control how fast the document scrolls either up
or down.
To exit the scrolling mode, you can either press the
Esc key or click the mouse button. Summary: Hate to take your hands off the keyboard
while working on a worksheet? Here’s one way to activate the Formula Bar
without the need of using the mouse. (The first part of this tip works with
Microsoft Excel 97, Excel 2000, Excel 2002, Excel 2003. Click
here for Excel 2007 instructions. The Formula bar, just above the work area in Excel,
shows the formula or value in the currently selected cell. You can click on the
formula bar to edit information within a cell, if desired. What if you want to
activate the Formula bar by using the keyboard, however? The quickest way to do this is simply to press F2.
This tells Excel that you want to edit the contents of a cell. When you press
F2, it is highly possible that Excel will simply expand the information in the
cell and allow you to edit the information directly in the cell itself. If you
don't like this behaviour, but instead want F2 to activate the Formula bar,
follow these steps: Choose Options from the Tools menu. Excel displays
the Options dialog box Make sure the Edit tab is selected as per following
image Clear the Edit Directly In Cell check box. Click on OK. These steps won't work in Excel
2007. Follow these steps, instead: Click the Office button and then click Excel Options.
Excel displays the Excel Options dialog box. Click the
Advanced option at the left of the dialog box.
Make sure
the Allow Editing Directly In Cell check box is cleared. Click on OK.
Now, whenever you press F2 the Formula bar is
selected and you can edit the formula there.
Whoops Jokes That's a lie, that's a lie. My friends and I went to the library to work on an
extra credit project, said Tommy. The robot said - That's a lie, that's a
lie. [put on a monotone robot voice when you tell the yarn] I myself honoured our
friend The lawyer spoke. I can't believe you two. You
were both trusted associates of the deceased and you were supposed to put all of
the money in the coffin. I myself honoured our friend and put a cheque for the
full amount in the coffin. Until next month | ||||
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