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Computer software for service based business

 

AM-Win Newsletter

May 2007

In this edition

  • Editor's Desk
  • New 1300 National Support phone service
  • Annual Distributor Conference and New Version release - Kevin Sturgiss - AM-Win Programming Director
  • Client Survey - No new survey this month
  • AM-Win Support Solutions - Must Read - Be Ready for End of Financial Year 
  • Business Tips - Safety issues in the office environment
  • Windows Tips - Don’t Become Part of the Spam Problem
  • Joke section

The Editor's Desk

Hi everyone, 

We have included a must read document in this edition under AM-Win support solutions entitled Be Ready for End of Financial Year - What to do to prepare for the year-end processing.  It will assist you in having all of your relevant accounts balanced and your reporting correct prior to rolling over your accounts into the new financial year. [and it might save you paying too much tax as well]

Please note that the article is printable and there are instructions for printing at the start of the document.

End of Year rollover instructions
We haven't included the end of year rollover document in this edition of the newsletter as we will send out a "how to" document in a broadcast e-mail toward the end of June and will also include it in the June edition of the newsletter.

New release of AM-Win is imminent
When you read our article from Kevin our Software Development Director you will see that a new release of AM-Win is imminent that will include some exciting enhancements. Make sure that your software upgrade agreements are in place so that you receive this upgrade as soon as it's released.

Survey
There is no new survey this month. 

Last month's survey asked whether you would like to see OH&S issue published in the newsletter. We only had 41 people respond with 56% saying yes and 44% saying no. I'm not sure that the result is conclusive enough to take up a huge amount of space in the newsletter so I think that we will add only content that is highly relevant.

Feed back received
I received many e-mails last month providing feedback [all complimentary thank-you] they were much appreciated.  Please keep them coming. 

Remember the e-mail address is webmaster@am-win.com.au if you have something to say or contribute.

Newsletter Archives.
Did you know that we archive all of our old newsletters [well back to 2005 anyway], so if you want to go back and have a look at Windows, AM-Win and Business tips, not to mention the jokes visit the archives. Click Newsletter in the menu then select "read or print archives". Click here to go directly to the archives listings. The page will open in a new window so that you can get back to newsletter easily.

Cheers
Dennis

New 1300 phone service for National support clients outside of Brisbane local phone area.

In response to requests from clients who currently need to dial STD to reach National Support we have introduced a new 1300 phone service. The new number is 1300 766 231.

If you are in the Brisbane local telephone area please continue to use the local 3802 8322 phone number.

Annual Distributor Conference and New Version release - Kevin Sturgiss, AM-Win Programming Director

Our annual AM-Win Distributor conference was held between 24-26th May at the AM-Win programming office in Sydney. The conference was well attended with Distributors and Consultants flying in from New Zealand and from all over Australia.

One of the main items on the agenda was the imminent release of version 7.6 AM-Win and its new features.  There are many enhancements to the new version but some of the more exciting are,  a new sales module, a new AM-Win/web site interface and upload,  and the ability to SMS your clients direct from AM-Win. [Your part is in Mr Jones, your car is ready Mrs Smith]

AM-Win Distributors and Consultants spent much of their time in training so that they are able to support and assist their clients when they upgrade to the new version after June 30th when it is released.  

We have worked with and listened to our Clients, Distributors and Consultants around Australia and New Zealand and have incorporated many of their great ideas and requests into version AM-Win V7.6. I know how much work and effort that my programming team have put into making AM-Win V7.6 the best version yet and firmly believe that with it's new and exciting enhancements it will be an asset to your business.

Kevin Sturgiss
AM-Win Software Development Director

AM-Win Support Solutions

The following document is printable. To print it click here.  A new window will open in your web browser with only the document displayed. Click the print button and select print from your printer window. Once you have printed the document close your browser window and you will be returned to this page.

Be Ready for End of Financial Year 

What to do to prepare for the year-end processing.

Speak to your Accountant 
Talk to your accountant about what reports they want and what they expect. Your accountant will charge you to prepare and finalise your financial figures and as such the more efficient you are and the easier you make it for your accountant, the less you will have to pay for his / her services. (Well that’s how it should be anyway).  

Your accountant will require certain reports such as balance sheets etc. Some accountants vary in the reports they expect and a discussion with them prior to ending your year may save you a lot of time and grief at a later stage. Your accountant should also be made aware of your chart of accounts in advance to ensure they are aware of what each account represents and where they need to place it on their system. Not all accountants would understand your terminology for what you call an account.  

Version 7.5 users can print their reports out in PDF format and save them to CDRom - preferably not re-writable. [Don't forget to make a copy - one for the accountant and one for you]. The CD should be carefully marked EOY reports 2007.  By storing them in PDF format on the CDRom your accountant will be able to view the reports on his computer and you will be smug in the knowledge that you have been very professional, saved yourself hours of printing and have saved a heap of trees.

Backing up your data 
It is the responsibility of the user to ensure that you keep adequate backups of your software to avoid any data loss due to corruption, power failures, processing errors or any other event, which may cause the loss of data. Do 2 (two) or more backups of your data just prior to processing the year end and ensure that these backups are done correctly and stored in a safe place e.g. keep one at the office and one at home.  
 
Un-finalised Jobs 
Before processing your year end, you may wish to ensure that all of your work in progress has been finalised, [or at least as much as possible is finalised] to ensure your customers receive their bill and you get paid quicker. However, if you are in a position where you expect to make a good profit  for the year then you may wish to extend the unfinished jobs into the next tax period. This will reduce your tax liability for the current financial year. However it will catch up with you next year. (Again we don’t recommend this procedure.)  

Printing a report  To get a list of all un-finalised jobs go to Reports > then workshop > then Jobs in progress. 


 
Enter a date range in which to look for the un-finalised jobs e.g. 01/07/06 to 30/06/07. You also have the option to put in your sales person’s initials & print it off person by person, (if you use this facility) 


 
The report will provide you with a list of all un-finalised jobs awaiting input from you.  Either they are jobs in progress not finished which you will carry into the new year, or jobs that have been forgotten about which you will need to finalise or jobs that were never started, which you will need to delete. 

 
Un-finalised orders  
Before processing your year end, you may wish to ensure that all of your orders in progress have been finalised, [or at least as much as possible is finalised] to ensure that you can claim all valid expenses in the current financial year and as such reduce your tax liability. This will also ensure the maximum input credits for your GST. 

Reviewing purchase orders
Select purchase orders then > review orders.

Instead of selecting a supplier code click onto the small gray box next to the Order No section. A locater box will come up with all your outstanding purchase orders. Select the one that you want to review.


 
 
Go through them all one by one by using the review process above, so you can either Delete, Finalise or leave them if you are still waiting for goods. These will be carried over into the next financial year  
 
Bank Reconciliation.  
You should have been performing regular and accurate bank reconciliations and so reconciling prior to the end of the year should be the same simple process.  If you have not, you have a tedious process to go through to ensure that your bank account statements match the entries that have been processed through the computer. 

Do not to forget to process Bank charges, Loan Payments, Lease payments or any other direct debit or other automatic payment that goes into or comes out of your bank account. As these only show on your Bank statement each month and you do not get a remittance posted to you each month to remind you they can easily be forgotten. 

Stock-take
Prior to processing the end of the year you may wish to perform a stock take and update your stock records with the current on hand values

Reconciling your Ledger control accounts to your aged analysis.  
Check that your 2020 account matches your creditors list from your trial balance and your debtors aged analysis. You can match the total on the analysis report to the 1030 account on your trial balance. These figures should be the same. 

In the event that they are not, you have a few options. The best option is to track down the event/transaction that cause the out of balance to occur. 

The first step in doing this is to go into AM-Win and select the Check Tran Master file option from the Others menu. 


Select the customer option and click on the Process button. This will provide a list of any customers, which do not balance against the transactions for that customer

You can then print this list and investigate each entry. You should also do the same process for Supplier and Ledger to check any other out of balance entries.  

4. The next step is to print the Transaction-Audit report under the reports > accounting menu within AM-Win

This will display a list of any out of balance transactions that have occurred.

In the event that you are unable to find the discrepancy after many hours of searching then you may wish to process a journal against the control account (3020) to rectify this problem (we highly advise AGAINST this unless its simply a last resort). Now it depends on which way the journal entries go either debit or credit by how much the debtor & creditor accounts are out by> (Up or Down/ minus or positive) Please note this screen is an example only; do not follow for your entries.

If you are unable to journal against these accounts then you must set-up the Ledger Masks under the tools menu within AM-Win to provide you access to  these accounts.

You should also check that your 1040 (all stock held) account matches your stock average cost on the stock valuation report. The stock valuation report will give you qty x ave ex cost, for grand total ave cost value of stock. To do this Go to reports > stock> valuation report to get this figure. You'll find it at the bottom of the last page. 

In most cases due to negative stock, incorrect stocktaking, resetting of average costs etc these figures will not balance. In the event that they do not balance you should attempt to investigate why. However, in most cases this will be a very long and fruitless exercise. 

If you have given up on this then transfer the out of balance amount from your 1040 or appropriate stock account to your 7020 cost of sales account where it should have gone in the first place. (Using your General ledger journal screen). 

Check that your income statement YTD figure equals your un-appropriated profit figure on the balance sheet. (It comes under “Income & Expense”) These two figures should be the same. If this is not the case then you may have some corrupt or unbalanced entries.  If this is the case contact your distributor for further help, Data can be lost due to corruption, power failures, processing errors, hardware lockups, virus attacks or any other event. Your distributor will try to help your fix the problem but it is not guaranteed due to some of the instances above.

Using AM-Win to check a supplier's ABN or ACN number on-line.

You're making a Supplier transaction and you enter the ABN number and AM-Win rejects it because it's incorrect. Or you don't have the ABN number so you have to phone the supplier and request the information. Another hassle that you can do without today.

AM-Win can help. Let's try to find the Supplier's ABN on-line.

Make sure that you're on-line. 

Open your AM-Win Supplier's Master file.

Now look for the ABN number field - if you can't find it check out the image below. The ABN number field is marked with a black star.

You will see a button marked ABN to the left of the ABN number field as per the image below

Click on the button marked ABN with a right hand arrow.

Magic happens - we are now looking at the ATO web search screen.

You will notice that we can search by either ACN, ABN or company name

Enter one of the above three choices into the search box and click the appropriate checkbox. For example if you were searching by company name you would type the company name into the search box and click the "name" checkbox.  If you were searching by ABN you would type the ABN number into the search field and click the "ABN" checkbox.

Let's try it out.  Type Repco Auto Parts in the search field and click the company name checkbox. You will now be shown a state list and be given options to search by trading name or legal name. 

Click the state box in which this supplier operates. Now click the start button to commence your search.

More magic. AM-Win will return the appropriate information as per the image below. 

Try our some of the other buttons and alternative searches.  It's unbreakable so you can click away to your heart's content without damaging anything.

Business Information

Safety issues in the office environment

The office may seem like a fairly benign environment, void of any real dangers. However, it can often be the relatively mundane tasks which harbour hidden dangers not often thought of as potential hazards.

For instance, an office employee standing on a swivel chair to adjust an air-conditioning vent with a paper spike sitting on an employee's desk. It is not just the danger of falling off the chair that needs to be considered, what if the employee on the chair fell and landed on the paper spike?

There are also health issues which need to be considered and can become prevalent over a period of time, such as repetitive strain injuries, failing eyesight as a result of poor lighting and psychological stress.

This is why it is important to consider the type of hazards present in your office. For example:

  • Mechanical hazards such as filing cabinets which may become top heavy and possibly fall onto employees, tripping hazards or hot components of electrical equipment such as photocopiers.
  • Physical hazards such as glare or reflections from VDU screens, unsuitable chairs which do not provide the appropriate back support or office tasks that require prolonged work in a fixed posture.
  • Chemical hazards like vapours from paints, solvents or air borne particles like photocopier toner.
  • Psychological hazards like employees being placed under extreme performance pressure, long working hours and inadequate recognition for tasks performed.

Office-based work is one of the fastest growing forms of employment today and as a result, the health and safety aspects and practices need to keep pace with the rapid changes. As an employer, you are encouraged to make the workplace as safe as possible.

Workplace layout

The layout of your office will be determined by the amount of space at your premises and the tasks that will be performed. There are a few core issues to consider when designing the office layout. These include:

  • The office floor space
  • Floor surfaces
  • Walkways
  • Partitioning
  • Storage
  • Function of the space, such as the design of the work station and reception/waiting areas.

Making sure good "housekeeping" is maintained in the office will also help reduce the risk of potential accidents. To do this keep a clear, organised working space for employees. This will reduce the risk of people tripping over items on the floor, emergency exits or stairways being blocked, overloaded electrical points and the build-up of combustible waste which can cause a fire.

As a business owner/employer you should also make sure fittings used as part of the workplace layout do not pose a potential hazard. For instance, sharp corners on cupboards, hooks, railings, placement of furniture, etc.

There are also related issues which will need consideration. The following is a basic list of areas of the office environment that will need attention to improve the health and safety of your workplace.

The importance of correct lighting, noise and temperature

According to the National Occupational Health and Safety Commission, lighting levels must be sufficient for the work areas and for the tasks being performed. Too much or too little light can lead to:

  • Eye strain
  • Headaches
  • Blurred vision.

Make sure any flickering lights are replaced immediately. Faulty lighting, especially fluorescent tubes, can cause great annoyance. Regular maintenance of these lights should help the situation.

Glare and reflections in the work place can also be a major concern. For example, if a bright window is positioned behind a computer screen making it difficult for the employee to see the screen properly.

To rectify this problem you can:

  • Control natural light from windows by installing vertical blinds so the level of light can be adjusted to certain work areas
  • Reposition the workstation to reduce glare or reflection
  • Reflections from screens can be reduced by having non-reflective screen surfaces on monitors.

Office temperature

Uncomfortable warm or cold work environments can effect the comfort, concentration and productivity of employees. Factors which contribute to comfort include:

  • Humidity
  • Air movement
  • Level of activity
  • Clothing.

Temperature controls can range from fans and blowers to air conditioning and heating systems. Optimal temperature is between 21 to 24 degrees Celsius. Environments that have extreme temperatures can harm health and safety generally and should be assessed so that adequate controls can be determined.

Office noise

Noise in an office environment may not be as noticeable compared to the noise levels of a workshop or machinery plant, but it can still provide a source of annoyance to office workers.

There are several things you can do to control noise in the office environment:

  • Make sure the office layout separates noise-generating activities to a certain part of the office.
  • Isolate noisy equipment such as photocopiers, printers, etc. in separate rooms if possible.
  • Use sound absorbent material such as wall panelling and dividing screens.

Office equipment

A number of machines are standard in offices nowadays such as photocopiers, printers, paper shredders and facsimile machines. With any equipment there is always a level of safety which must be considered.

This applies in particular to office equipment like photocopiers and printing machines that radiate large amounts of heat and light.

Some equipment may also release particles and gases into the work environment. Buying well-designed equipment will help to eliminate any potential hazards. The following is a checklist of recommendations from the Victorian WorkCover Authority:

When purchasing new equipment:

  • Choose machines that recycle toner, use sealed toner cartridges and waste containers. have filter exhaust air and automatic cut-off when the waste container is full or the machine is opened.
  • Consider the noise emission and where the machine will be located
  • Equipment should have a minimum of exposed parts posing risk during normal operation
  • Design should prevent contact with live electrical contacts for operators clearing paper jams.
  • Specify personnel to carry out routine checks such as fixing paper jams and changing toner. Discourage people from trying to fix machinery themselves. If there is a problem, call the nominated person to check the machine or call a qualified service person.
  • Spilled toner can be hazardous and gloves should be supplied when cleaning it. Dispose of waste toner as recommended by the manufacturer.

Office ergonomics

Most of the work office employees are likely to carry out will probably be computer-based. So you should cater for the type of work your staff will encounter. In order to reduce physical or injury problems, you will need to make sure that your seating facilities and workstation arrangements comply with ergonomic guidelines.

Not only will this reduce loss of productivity due to strain or injury, but is necessary to ensure you are not subject to compensation claims at a later date. At the very least you should:

  • Position the keyboard at elbow height so that wrists remain straight and elbows are held at a 90 degree angle
  • Position the monitor so that the top of the screen is at or slightly below eye level
  • Position the chair so that the person's feet rest flat on the floor, knees are at a 90 degree angle, back rests against the chair back and hips at a slightly obtuse (greater than 90 degree) angle
  • To reduce eye fatigue, set the monitor's contrast to high and brightness low, keep the screen free from dust and smudges. Make sure light does not reflect off the screen or use an anti-glare screen.

Chairs

When it comes to office chairs, it is important to make sure you use an ergonomic design. An appropriate office chair should have the following features:

  • Adjustable height
  • Separate adjustable backrest which can be brought forward into the small of the back, as well as being able to alter it vertically to suit the length of the employee's trunk area
  • A seat short enough so it allows full support without it pushing into the back of the legs
  • A five-star base for stability
  • A well-padded seat and backrest. The user should not be able to feel the base under the padding when seated in the chair.

Desks

When choosing a desk you should consider the sorts of tasks that it will be used for. It is not always necessary to buy an adjustable desk as long as it adheres to the necessary knee clearance dimensions. However, an adjustable desk can be more versatile. A non-adjustable desk's knee space should be a minimum of 800mm wide to allow for movement and it should have a 460mm vertical space under the desk.

Once you have a desk with enough space the chair can be adjusted to fit the desk dimensions. A good desk should have rounded corners with no sharp edges, good access for legs with no obstacles under the desk to cause discomfort and possible injury and a flat, smooth surface for ease of writing in a neutral colour with a non-reflective finish.

Office storage systems

Many office workplace injuries stem from incorrectly stacked or unbalanced shelving, lifting heavy items from desks or shelves or heavily laden filing cabinets which can cause muscle strain or could fall if unstable.

The Victorian Work Cover Authority recommends the following general principals for office storage areas:

  • Large or heavy items should be stored to minimise the demands of handling. Frequently handled items should be placed within easy reach. Items carried on a trolley should remain on the trolley while in storage.
  • Smaller, lightweight and infrequently handled items may be stored in the lower or higher areas of a storage system
  • It should be easy to place items into the storage unit and to take them out
  • The storage system should accommodate the size and shape of the item being stored.

Filing cabinets are one of the most popular sources of office storage. They can also be a source of workplace accidents if used incorrectly. Some common problems and solutions with the use of filing cabinets include:

  • An overburdened filing cabinet can often be an accident waiting to happen. Heavy filing cabinet draws can cause injuries to worker by contributing to muscle soreness and strains. Clear labelling and reviews of your filing system will help to avoid overcrowding in the filing cabinet. 
  • For access to lower draws users should bend at their knees or squat rather than from their waist. This will help avoid muscular strains.
  • Make sure the filing cabinet is stable. Do not place a filing cabinet on an uneven floor or prop it up. You can check the filing cabinet is level by using a small spirit level. If the cabinet is not level, the draws may also be hard to open, or close or even remain in an opened position when not in use. They might also have the tendency to open themselves.
  • Instability of a filing cabinet can happen when more than one draw is opened, causing it to fall on top of the user. Make sure employees are aware of this. You may want to consider attaching the cabinet to the wall or floor.

Windows Tips

Don’t Become Part of the Spam Problem 

Yes - we've been receiving urgent, breathless warnings in our e-mails again about viruses, worms and other things that will attack our computers and do horrible damage to our keyboards/screens/mothers/fathers/hard drives or data.  And yes they have all been warning us about hoax viruses. 

Internet hoaxes hurt. Sometimes when real worms hit, so much e-mail traffic is generated from warning people to avoid the worm that the well-intentioned watchdogs do more damage than the worm itself!  

Do yourself a favour. (And your friends, too.) If somebody sends you a message that contains any of the following examples, just delete it. 

  • A horrible virus is going to bring down the Internet. 
  • Send a copy of this message to ten of your best friends, and for every copy that’s forwarded, [pick your favourite charity] gets $10.
  • Your eyelids will fall off if you don’t forward this message. 
  • All the information on your hard drive will be deleted.
  • Microsoft (Intel, McAfee, Norton, Compaq, whatever) says you need to download something, not download something, go to a specific place, avoid a specific place, and on and on. 

If you think you’ve stumbled on the world’s most important virus alert, via your uncle’s sister-in-law’s roommate’s hairdresser’s soon-to-be-ex-boyfriend, keep these three important points in mind: 

  • Chances are very good that you’re looking at a half-baked hoax that’s documented on a major virus information site. 
  • If it’s a real virus, all the major news agencies will carry reports that (even if they’re inaccurate!) are far, far more reliable than anything you get through e-mail. Check out your favourite news site before you go way off the deep end. 
  • If the Internet world is about to collapse, clogged with gazillions of e-mail worms, the worst possible way to notify friends and family is via e-mail. 

Try hard to be part of the solution, not part of the problem.  And if a friend forwards you a virus warning in an e-mail, do everyone a big favour. Shoot him/her a copy of the preceding bullet points, ask him/her to tape it to the side of his computer, and beg him/her to refer to it the next time he gets the forwarding urge. 

Note: Information about viruses [should that be virii] can be found on the AM-Win web site. Click on virus information in the top AM-Win menu [the black one top right side] and you'll be taken to the McCafee Virus Info site. Check it out before you click the Forward button and send out those useless virus warnings. 

Jokes

The clean one first 

Little Johnny and Susie, each ten years old, decided to get married. So Little Johnny went to Susie's dad to ask for her hand in marriage.

"Where will you live?" asked Susie's dad, thinking this was cute.

"Well," said Little Johnny, "I figured I could just move into Susie's room. It's plenty big for both of us."

"And how will you live?"

"I get $5 a week allowance and Susie gets $5 a week allowance. That should be enough."

Getting exasperated since Little Johnny seems to know all the answers, Susie's dad asked, "And what if little ones come along?"

"Well," said Little Johnny, "we've been lucky so far."

The next jokes are a little on the risque side - if you're not comfortable with this genre of joke please don't read on - but they're really not that bad.

Gems-in-the-rough

Contributed by Carolyn at Seaside Automotive in South Australia.  Thanks Carolyn - you win a free link to your website.  Click here to visit Seaside Automotive's website here - highly professional and well worth a visit. 

Here's Carolyn's yarn.

A young family moved into a house, next door to a vacant lot.

One day a construction crew turned up to start building a house on the empty lot. 

The young family's 5-year-old daughter naturally took an interest in all the activity going on next door and spent much of each day observing the workers. 

Eventually the construction crew, all of them gems-in-the-rough, more or less adopted her as a kind of project mascot.

They chatted with her, let her sit with them while they had coffee and lunch breaks, and gave her little jobs to do here and there to make her feel important.

At the end of the week they even presented her with a pay envelope containing a couple of dollars.

The little girl took this home to her mother who said all the appropriate words of admiration and suggested that they take the two dollar "pay" she had received to the bank the next day to start a savings account.

When they got to the bank, the teller was equally impressed and asked the little girl how she had come by her very own pay check at such a young age.

The little girl proudly replied, "I worked last week with the crew building the house next door to us."

"My goodness gracious," said the teller, who was also the local Lay preacher at their church, "and will you be working on the house again this week, too?"

The little girl replied, "I will if those arseholes at Mitre 10 ever deliver the f----- Gyprock..."

Now What!

A couple of hunters are out in the woods when one of them falls to the ground. He doesn't seem to be breathing, his eyes are rolled back in his head. The other guy whips out his mobile phone and calls the emergency services. He gasps to the operator: “My friend is dead! What can I do?” 

The operator, in a calm soothing voice says: “Just take it easy. I can help. First, let's make sure he's dead.” There is a silence, then a shot is heard. 

The guy's voice comes back on the line. He says: “OK, now what?“ 

An oldie but a goody

Bob and Wendy had been dating for a while and Bob finally asked Wendy to marry him.

Wendy agreed without hesitation but she insisted as part of the bargain that she wanted him to get her name, Wendy, tattooed on his manhood.  

Bob had Wendy tattooed on his manhood as agreed and during its proudest moments you could read the word Wendy and at other times only Wy was visible.

They went to Jamaica for their honeymoon and visited a nude beach . Bob went off to buy them both a drink from a bar on the beach and noticed that the Jamaican man who was serving him also had Wy tattooed in the same place as he did.

Bob remarked on this and said - is your wife named Wendy too. The waiter shook his head and said mine says Welcome to Jamaica man, have a nice day.

And the final word from Melinda at AM-Win Software Development in Sydney

THE NEW AUSTRALIAN NATIONAL ANTHEM

(Please stand up with hand on heart]

Australians all let us rejoice
The weekend now is near
We've worked all bloody week for this
Dear God let's get a beer.
Our desks abound in paperwork
Our hands are stained with ink
In desperate stage, we'll fly the cage
Advance to Friday drinks!!
With joyful strains, destroy our brains
Advance to Friday drinks.

Until next month


 

C