Software upgrade agreements

Would you like the latest model Commodore every year for less than $500 dollars.

We don't have any control over what GM does but we provide you with our latest model software and we provide you with all of the updates and improvements as they happen.

A Software Upgrade Agreement (SUA) entitles you to free upgrades to major AM-WIN versions that are released from time to time. It also allows us to automatically send you any program minor updates that may occur throughout the year as a result of bug fixes or program enhancements. Updates to the supported software are supplied to the customer when released by AM-WIN. These updates can be downloaded from this website.

As with all good business software, the developers are constantly upgrading our programs with new and improved features.

Our upgrade path is client driven and as requests come through from our users across a broad range of industries we do our best to incorporate them into our program range. At present we are seeing at least one upgrade every six to nine months.

Our programs also go through a constant quality control and user functionality processes where we find better ways of doing things to make the day to day use of AM-Win users faster. easier and more efficient.

Did you know that we provide our clients with a toolbox with every program that we sell. Among these tools are programs that can repair data caused by computer malfunction, power and network problems, user error and many other causes that computer users face today. We are constantly enhancing this toolbox and include these enhancements in our upgrades. Earlier program versions do not contain these tools and the ones supplied with later versions are not compatible with earlier versions of the program.

We try to ensure that you receive all of these improvements and enhancements using the latest releases we have a Software Upgrade Agreement. A software agreement is a contract between you as a client and us as a software developer to provide you with the latest version of our programs with all its enhancements, improvements and tools as they are released for a fixed period of time.

Here's some more reasons why you should have a Software Upgrade Agreement.

Having a software upgrade agreement is the equivalent of having a permanent software programmer on site, building a software application tailored to your business. Who could afford that - but we there by your side tailoring away and the cost is amortised across everyone in your industry. A great way of getting the the tools that you need to run your business more efficiently without having to pay the price.

Imagine if in the near Future Microsoft decide (and we're sure that it's already underway) that all of us will have to use the "Internet only" to run our invoicing programs and then build all future operating systems this way. What would happen when you go to your hardware consultant and he asks if your current invoicing program is internet based ?? We are ready to comply as soon as this happens so the answer is YES!

A change of Government might mean a change in tax laws and the way your software handles them. You don't really have any other choice but to comply with these changes so your software has to be able to change quickly if required. AM-WIN seeks advice on your behalf from the ATO and makes modifications to our programs based on the advice received and provides updated programs free of charge to Software Upgrade Agreement holders.

One of our team was using Microsoft Word 2000 the other day and it kept locking up [yes it happens to the experts too]. Obviously this problem effected the productivity of one of our team so we rang Microsoft for some chargeable technical advice and was told that it was a problem with MS Word 2000. They told us that it was fixed in the new 2003 version and that we could purchase an upgrade at about 50% of the price that we paid for the original software if we wanted to fix it. With AM-Win we provide our clients with our latest versions at no extra cost under the terms of our Software upgrade agreements.

AM-WIN is not a "hit and run" organisation and does not rely on making the next sale. While sales are important to us we are proud of the levels of support and service that we provide to our clients. However like any service organisation that needs staff to service their clients and software upgrade agreements provide us with a steady flow of income (SUA's) to ensure that we are going to be there for our clients in the future.

Important Note: Software Upgrade Agreements are not compulsory, however we reserve the right to charge the equivalent of any missed payments for upgrades to our latest versions should the user decide for whatever reason, including changes in tax laws, legislative changes, new enhancements, incompatible operating systems etc. A software ugrade agreement will ensure that you will never be faced with having to pay for missed upgrade payments.

But there's more

Software Upgrade Agreements also include access to our web-based knowledge base which is available to you to answer any questions that you have about how to use the program. There are over 300 documents available in the library, many with screen pictures, to provide you with instant help on a 24/7 basis. The library is updated daily with new user questions as they are asked.

If you're using an early version of our programs please upgrade to the current versions. To contact our Software Upgrade Team click on the map below to find the Distributor responsible for your area.

Find the Distributor responsible for your area.

AM-Win is represented in both Australia and New Zealand - Select your state on the map of Australia below or if you are in New Zealand click on the map of New Zealand. The details of your area representative will then be displayed.

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Are you using the latest version of AM-Win

As with all good business software, the developers are constantly upgrading our programs with new and improved features.

Our programs go through constant quality control and user functionality processes where we find better ways of doing things to make the day to day use of AM-Win users faster. easier and more efficient.

If you have a Software Upgrade Agreement with us you'll always have the latest version of our programs with all its enhancements, improvements and tools as they are released.

Click here to discuss your software upgrade with a Consultant.